Privacy Policy

Policy Statement

We take your privacy seriously and this policy (Privacy Policy) sets out how we will handle your personal data securely and in accordance with your rights.

E.Evangelou Hotels & Ltd (together referred to as ‘we‘, ‘us‘, ‘our‘) are registered data controllers under the terms of the General Data Protection Regulation (GDPR).

[Our Data Protection Officer can be found in dpo@vangelishotels.com]

General Information

 

This Privacy Policy explains what information we collect about you when you visit our site and/or when you make a reservation with us and how we handle your information to ensure that we protect your rights.

Please read this Privacy Policy carefully, to understand how we will treat your personal data.

In this Privacy Policy, references to “you” or “your” shall mean you as a user of https://www.vangelishotel.com/ (our website) and/or as a user of our accommodation services (our services).

This Privacy Policy should be read together with our terms and conditions: https://www.vangelishotel.com/terms-conditions/

By using our site and/or using our services, you will be regarded as having accepted the terms of this Privacy Policy. Please do not use our site and/or our services if you do not agree to the terms of this Privacy Policy.

What information do we collect?

 

When you register to access and use our site or/and services, we may ask you to provide certain personal information(hereinafter referred as “Personal Data”).

Personal data which we may collect, store and use in the context of your interaction with us includes, without limitation:

  • Name/Surname
  • Addresses (Email, Physical)
  • Contact Numbers
  • Date of Birth
  • Country/Location
  • Payment Details
  • Information related to your membership in one of our services or programs (room preferences, requests to the hotel, etc).
  • When you visit our site we may also collect information on an ongoing basis through Google Analytics about what pages you access or visit and information about your use of our site, for example the pages viewed, the website from which you came to visit our site, changes you make to information you provided to us and your transactions including by use of cookies.

 

What do we use your Personal Data for?

We may use your information for the following purposes:

  • To allow us to manage your reservation on the basis that processing is necessary in order to perform our contract with you to provide our services
  • In the normal course of our business, to allow us to register you to use our services and to provide you with our services on the basis that processing is necessary in order to perform our contract with you to provide our services
  • To allow us to analyze your personal preferences and personalize our services to you;
  • To store your data to pre-populate fields to make it easier for you to provide information when you return to our sites;
  • To communicate with you (including sending you information about products and services which we think may be of interest to you).
  • To validate your information (in some cases, match it against information that has been collected by a third party), to check that the data we hold about our customers/users is precise, consistent and up to date
  • In pursuit of our legitimate interests, to record CCTV footage to ensure the safety and security of our premises, staff and customers
  • To comply with any legal obligations to which we are subject
  • For internal analysis purposes
  • For marketing purposes, we may use your personal data for the purposes of providing you with email newsletters, surveys, any other communication for the purposes of advertising and marketing of our services as well as providing you with targeted advertisements on our or third-party websites
  • For maintaining legal records and accounts for the time periods required by European/Cyprus law or where we need to comply with a legal or regulatory obligation;

   
We shall periodically check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please contact us on dpo@vangelishotels.com with your request.

The provision of certain personal information is mandatory if you are going to use our services. If you fail to provide such data, we will be unable to provide our services.

Who do we share your Personal Data with?

 

  • As part of using our services, you consent to us sharing your personal information with the following parties:
  • Our agents, other service providers and third party partners, who process and store data on our behalf
  • Professional advisors;
  • Law enforcement agencies
  • Trusted third parties whose products, services and other offers we believe may be of interest to you.
  • Any member of our group and other companies which may be added to our group from time to time.
  • We may also share your personal information with third parties:
  • In the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets)
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

  • We may transfer your personal data outside of the European Economic Area (EEA). We shall ensure that any such transfers are lawful and that your information is kept secure in accordance with the GDPR.

Marketing Communications

 

We will only send you marketing emails where you have agreed to this. You can opt out of our advertising and marketing communications at any time by any of the following methods:

  • Selecting the UNSUBSCRIBE link included in our emails.
  • Editing your account in our website.
  • Contacting our Marketing Team at info@vangelishotel.com

 

 

Data Processors

 

A data processor is a person who processes data on behalf of a data controller. A data controller decides the purpose and manner to be followed to process the data, while data processors hold and process data, but do not have any responsibility or control over that data.

Our Hotel Data Processors

 

Survey: TRIP ADVISOR

Online reservations system: Debliteck Services Ltd

Hotel Management System: ORACLE SWEET 8, MATERIAL CONTROL, MICROS, ESOFT

Newsletter service: N/A

Mobile Application: N/A

 

How long do we store your Personal Data for?

       
We only store your personal information for as long as necessary for the purposes listed beforehand (satisfying any legal, accounting, reporting requirements).

What are your rights?

 

Access to your personal data: You may request access to a copy of your personal data.

Right to withdraw: Where you have given your consent for us to use your personal data, you may withdraw your consent at any time. Please contact us using the details located at this policy if you would like to withdraw your consent and we will delete your data in line with your right to erasure.

Rectification: You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below and provide the updated information.

Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.

Portability: You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.

Right to object: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us using the details below, providing details of your objection.

Make a complaint: You may make a complaint about our data processing activities to a supervisory authority. For Cyprus this is the Commissioner for Personal Data Protection, at http://www.dataprotection.gov.cy .

To make enquires and/or to exercise any of your rights in this Privacy Policy please contact our customer service team at info@vangelishotel.com

Changes to this Privacy Policy

 

We may modify this Privacy Policy from time to time, so please review it regularly. If we change this Privacy Policy, we shall notify you by means of notice on our site homepage.

This Privacy Policy was last amended on 20 May 2018.

Contact

If you have any queries relating to this Privacy Policy or our use of your personal data, please contact our Data Protection Officer, at dpo@vangelishotel.com.